Shipping policy

Shipping Policy

Last updated: 09.06.2026

Thank you for choosing Solviora.

We are committed to delivering your order safely and efficiently.

Processing Time

Orders are typically processed within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Destinations

We currently ship within Germany.

Additional countries may be added in the future.

Delivery Time

Estimated delivery times:

Germany: 2–5 business days

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated during checkout and displayed before payment is completed.

Free shipping promotions may be offered from time to time and will be clearly indicated on the website.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, where available.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

Solviora is not responsible for delays or failed deliveries resulting from incorrect or incomplete address details provided by the customer.

Damaged or Missing Orders

If your order arrives damaged or if items are missing, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the package and products

We will review the issue and work to provide a suitable resolution.

Delivery Delays

While we strive to deliver all orders promptly, Solviora cannot guarantee delivery dates and is not responsible for delays caused by shipping carriers or circumstances beyond our control.